New to This Edition

New coverage and fresh examples address the latest management tools, practices, and developments

Research, discussion, and exhibits on current issues have been added, including a history of globalization and a reassessment of both its positives and negatives; the“Me-Too” movement; the widespread impact of social media and how it’s reshaping management practices; and how big data, analytics, and AI are changing the manager’s job.

Examples illustrate current management practices and show students how the concepts they’re reading about relate to real life.

End-of-chapter Cases ask students to assess a situation and answer questions about how, why, and what they would do, helping them to apply management concepts to the real world.

A part-ending integrative Case helps students see how concepts can be applied in an organization with which most are familiar (i.e., Starbucks) as well as see the integrative nature of management.

An Employability Skills Matrix at the beginning of chapters 2-18 provides students with a visual guide to features that support the development of skills that employers are looking for in today’s business graduates.

Emphasis is placed on the employability skills that future managers and successful employees will need, including critical-thinking, communication, collaboration,knowledge application, and ethics/social responsibility skills.

Workplace Confidential boxes guide students on how to deal with challenges they’re likely to encounter at work, such as adjusting to a new job, job stress, and dealing with organizational politics.

Learning from Failure boxes highlight important learning opportunities for students by featuring actual companies and individuals, including James Dyson, Wells Fargo, Disney, IBM, Steve Jobs, etc., that have encountered setbacks, assessed what went wrong, gained new insight from their experience, and bounced back.